Refund Policy

• 30-day guarantee — full refund for first-time subscribers within 30 days of purchase.
• Fast processing — most refunds within 5–7 business days of approval.
• Simple request — contact support with your account email and purchase details.

• First-Time Subscribers

  Eligible

  New users within 30 days of initial purchase

  Full refund available for first-time premium subscribers who are not satisfied with the service.

• Technical Issues

  Eligible

  App functionality problems preventing use

  If technical issues prevent you from using core features, we'll provide a full refund.

• Billing Errors

  Eligible

  Incorrect charges or duplicate payments

  Any billing mistakes will be corrected with a full refund of incorrect charges.

• Renewal Subscriptions

  Not eligible

  Auto-renewed subscriptions after initial period

  Renewals are not eligible for refunds, but you can cancel to prevent future charges.

• Partial Month Usage

  Not eligible

  Cancellation mid-billing cycle

  No prorated refunds for partial months. Access continues until period ends.

• App Store Purchases

  Not eligible

  Subscriptions through iOS/Android stores

  App store purchases follow their respective refund policies, not ours.

1. 1

   Contact Support

   Reach out to our support team within 30 days of your initial purchase date.

2. 2

   Provide Information

   Include your account email, purchase date, and reason for the refund request.

3. 3

   Review Process

   We'll review your request and respond within 24–48 hours with a decision.

4. 4

   Refund Processing

   If approved, your refund will be processed back to the original payment method.

• Credit/Debit Cards

  5–7 business days

  Refunds appear on your statement within one week

• PayPal

  3–5 business days

  Faster processing through PayPal's system

• Apple App Store

  Up to 30 days

  Follows Apple's refund processing timeline

• Google Play Store

  Up to 15 days

  Processed according to Google's policies

• Refunds are only available for direct purchases through our website
• App store purchases must follow Apple/Google refund policies
• Refund requests must be made within 30 days of initial purchase
• Renewal subscriptions are not eligible for refunds
• Processing times may vary depending on your bank or payment provider
• You'll receive email confirmation once your refund is processed

Email support@dtts.app or visit the Help Center.